Stage Customer Experience Lausanne
Description
You will be part of the Customer Experience team and will be responsible for delivering a 5* customer satisfaction. We strive to offer the best customer experience and your mission is to pursue our innovative, intuitive, and above all customer-oriented vision to provide our clients with a unique experience.
Your mission :
Constantly coach our maids with care and cleverness.
Offer customized solutions to our clients.
Negotiate with agents and clients to fix last-minute issues.
Ensure 100% service satisfaction.
Work with the management team to solve complex cases.
Participate in projects on operational continuous improvement and process development.
Become a pro in execution/time management/team playing and much more!
Description de la société
We are about changing the cleaning industry and fighting the black market on as many fronts as possible. Today, we are the leading platform to book a cleaning with a trusted and professional cleaning agent, and live a 5-star experience!
Our mission is simple: become the global leader in providing the ultimate “well-being at home” experience. Forget about the days of doing your own cleaning, laundry and amenity shopping. We are ready to change the life of hundreds and thousands of people by being the one-stop-shop for all and any of your home needs at the tap of a button.
