Oppong

- Handled administrative tasks, document management and report development for inter-departmental use. - Received, sorted and directed incoming mail to maintain good communication channels. - Managed company databases to track organizational history and safeguard accurate information. - Trained and assisted staff in managing workloads and assignments to meet organizational objectives. - Updated client correspondence files and maintained file indices. - Organized and stored hardcopy files. - Trained new staff in company procedures, best practices, and software use. - Booked and managed business travel and accommodation arrangements.

- Verified customer enquiries to monitor service delivery. - Managed phones and clerical duties, escalating complaints as needed. - Assisted staff with various administrative tasks. - Directed incoming calls to ensure effective communication channels. - Organized and archived files

- Listened to customers to understand and address their concerns. - Assisted in enhancing PCR processes. - Analyzed data and calculated results. - Managed client communications via phone and email. - Verified data accuracy before system entry.

- Member of COVID Core Team. - Authored a study proposal on socioeconomic determinants of alcohol-related diseases at HopeXchange Medical Centre,Ghana - Maintained an organized filing system for business operations. - Documented and shared weekly meeting minutes. - Edited and finalized letters to ensure clarity and accuracy. - Compiled and briefed relevant information for employers before meetings. - Organized calendars, sent reminders/updates for meetings and events.