Halm

Spotyride - The digital solution for water sports and leisures - SEO analysis, audit report and monitoring - Build customer relationship (BtoC), conducted a customer satisfaction survey - Implementation of new customer loyalty program - Communication assistant (social networks, newsletters, articles) - Conduct research to identify new markets and customer needs - Meetings with prospective clients - Develop a growth strategy focused both on financial gain and customer satisfaction

Travel agency specialized in extraordinary, tailor-made trips throughout Italy - Understanding company product and brand - Actively contributed in enhancing the company website after analyzing major competitors offerings - Developed new offers by opening new destinations and partners - Successfully launched theatrical tours of Rome & agri tourism (Torricola) - Designed commercial contents for social networks (posts and video editing) - Managed customer requests and designed tailored trips (seminars and private travels) - Organizing presentations and events - Creating and interpreting a variety of reports according to customer feedbacks and Social network analysis

A top-of-the-range eco-lodge collaborating with one of the best kitesurfing schools in the world (KBC) - Developed a customer satisfaction survey based on the Club Med model - Responsible for managing the hotel’s merchandise shop - Rotated within the different hotel’s departments to gain experiences in hospitality management - Developed promotional posters and videos - Implemented a "Green Day" event to clean up beaches with the hotel customers

Various missions in the the hospitality and event industry