Chelaoui

Supervise the sales team to ensure exemplary customer service. • Manage schedules and distribute tasks within the team. • Train new employees on procedures and service standards. • Resolve customer issues and handle complex situations

Answered customer’s phone calls and answered questions • Communicated with customer to notify them about the status of their file and answered calls • Used various IT tools daily, including Excel, Ekip, Cassiope, and Salesforce to conduct financial analyses, monitor payments, and manage customer information • Worked in collaboration with an external partner Majorel, an international customer relationship management company to close customer’s files

Welcomed and advised internationals visitors • Approached customers and offered them advice on products • Managed cash registers and handle returns of merchandise • Arranged merchandise on shelves