Puja Phuyal

• Delivered face-to-face customer service, managing inquiries and bank account tasks, enhancing customer satisfaction. • Handled branch operations, including internal office account reconciliation, memo writing, and record keeping. • Assisted in branch budget preparation, reported total deposit and lending balances, and maintained compliance with regulations. • Processed remittances (Swift, TT, Demand Draft), and handled cash deposits, withdrawals, and cheque clearances. • Promoted bank products through corporate meetings and digital marketing, increasing client engagement. • Implemented AML policies, ensuring compliance with banking regulations. • Coordinated with head office and other branches to enhance customer service quality.